Return & Refund Policy

Last updated: October 4, 2026

At NovaHealthBot, we want you to shop with confidence. Please read this Return & Refund Policy carefully before placing an order.

Return Eligibility

We accept return requests submitted within 30 calendar days after the date your order is marked as delivered.

To be eligible for a return, items must:

• Be unused, unopened, and in the same condition in which they were received;

• Be in their original packaging, with all labels, seals, accessories, and inserts intact;

• Not be damaged, altered, or rendered unsellable after delivery; and

• Be accompanied by proof of purchase or a valid order number.

For health, hygiene, safety, and quality-control reasons, we cannot accept returns of items that have been opened, used, unsealed, partially consumed, damaged after delivery, or returned without prior authorization.

How to Request a Return

To request a return, email us at support@novahealthbot.com with:

• Your order number;

• The name used for the order;

• A brief reason for the return; and

• Clear photos of the item and packaging if the item is damaged, defective, or incorrect.

Do not send items back without written return authorization and return instructions from NovaHealthBot. Unauthorized returns may be refused or may not be eligible for a refund.

If your return is approved, we will provide the return instructions. You are responsible for ensuring that the returned package is safely packed and sent to the address provided in our authorization email.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged upon arrival, or materially different from the item ordered due to our error.

Original shipping charges, expedited shipping charges, customs duties, taxes, and other non-product fees are non-refundable unless required by applicable law or the return is caused by our error.

We recommend using a trackable shipping service and retaining your shipping receipt. NovaHealthBot is not responsible for return packages lost, delayed, or damaged in transit.

Refunds

Once we receive and inspect your authorized return, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method for the eligible item amount, less any applicable non-refundable charges described above. Please allow up to 10 business days after approval for your bank or payment provider to process and post the refund.

If a returned item does not meet the eligibility requirements in this policy, we may decline the refund and, where applicable, offer to return the item to you at your expense.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you receive a damaged, defective, or incorrect item, contact us at support@novahealthbot.com as soon as reasonably possible and include your order number and clear photos of the issue.

We will review the information and, where appropriate, provide a replacement, refund, or other resolution in accordance with applicable law.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must follow the return procedure in this policy.

Contact Us

For return or refund questions, please contact:

NovaHealthBot
Email: support@novahealthbot.com