Shipping Policy

Last updated: October 4, 2026

Thank you for shopping with NovaHealthBot. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are typically processed and dispatched within 7–14 calendar days after payment has been successfully received.

Processing time may vary depending on product availability, order volume, warehouse operations, carrier capacity, customs procedures, public holidays, or other circumstances outside our reasonable control. The stated timeframe is an estimate and is not a guaranteed dispatch date.

If your order requires additional processing time, we may contact you using the email address provided with your order.

Shipping Time

After an order has been dispatched, delivery time varies depending on the destination, selected shipping method, carrier operations, customs clearance, and local delivery conditions.

Shipping and delivery estimates shown at checkout are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping Costs

Shipping charges, where applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offer is subject to the conditions shown on the website or at checkout.

Tracking Information

Where tracking is available, we will send tracking information to the email address provided with your order after the order has been dispatched.

Tracking updates are provided by the carrier and may take time to appear after shipment. NovaHealthBot is not responsible for delays in carrier tracking updates.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you need to request an address change, contact us as soon as possible at support@novahealthbot.com. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

NovaHealthBot is not responsible for delays, failed delivery, or additional charges caused by an incorrect, incomplete, or inaccessible address provided by the customer.

Delays

While we work to dispatch orders within the stated processing timeframe, delays may occur due to high order volumes, supplier or warehouse delays, carrier disruptions, weather, customs inspections, public holidays, or other circumstances outside our reasonable control.

We are not liable for delays caused by carriers or events outside our reasonable control. However, this does not affect any rights you may have under applicable law.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other charges may be imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also affect delivery times.

Lost, Damaged, or Incorrect Deliveries

If your order arrives damaged, is incorrect, or appears to be lost in transit, please contact us at support@novahealthbot.com and include your order number and relevant details or photos where applicable.

We will review the issue and provide an appropriate resolution in accordance with applicable law and our Return & Refund Policy.

Contact Us

If you have questions about shipping or your order, please contact:

NovaHealthBot
Email: support@novahealthbot.com