English — Terms of Service

Terms of Service

Last updated: October 4, 2026

Welcome to NovaHealthBot. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

1. General Conditions

NovaHealthBot may update, modify, suspend, or discontinue any part of the website, products, or services at any time, where reasonably necessary.

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not attempt to interfere with the security, operation, or accessibility of the website.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, prices, availability, and other information accurately. However, product packaging, colour, size, ingredients, or appearance may vary slightly due to manufacturing updates, display settings, photography conditions, or supplier changes.

Product images are for illustration purposes only. We reserve the right to correct errors, inaccuracies, or omissions, including after an order has been submitted, where permitted by applicable law.

Unless explicitly stated otherwise, information on this website is provided for general informational and shopping purposes only and is not medical, nutritional, diagnostic, or treatment advice. You should consult an appropriately qualified professional regarding any health-related concerns.

3. Orders and Acceptance

Placing an order is an offer to purchase products from us. An order confirmation email does not constitute acceptance of your order.

We may accept, decline, limit, or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, there is an obvious pricing or listing error, fraud is suspected, or we are required to do so by law.

If we cancel an order after payment has been taken, we will issue a refund for the affected item(s) in accordance with applicable law.

4. Prices and Payments

Prices and available payment methods are shown at checkout. Applicable delivery charges, taxes, duties, or other charges will be presented where required before you complete your purchase.

You agree to provide accurate, complete, and current payment and billing information. Payment processing is handled by third-party payment providers. We do not control and are not responsible for their independent services or policies.

5. Shipping and Delivery

Shipping times, delivery estimates, shipping charges, and destination availability are described in our Shipping Policy or presented at checkout.

Any delivery estimate is an estimate only and is not a guarantee, except where otherwise required by applicable law. Delays may occur due to carrier operations, customs procedures, weather, high order volumes, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by inaccurate, incomplete, or inaccessible delivery information provided by you.

6. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy. Please review that policy before placing an order.

Nothing in these Terms limits or excludes any consumer rights that cannot lawfully be limited or excluded.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, designs, and website materials, is owned by or licensed to NovaHealthBot and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without our prior written permission.

8. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, delivery providers, analytics providers, and social-media platforms. We are not responsible for the availability, content, privacy practices, or terms of those third parties.

Your use of third-party services is subject to their own terms and policies.

9. Limitation of Liability

To the fullest extent permitted by applicable law, NovaHealthBot will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

11. Changes to These Terms

We may revise these Terms from time to time. The updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of the website after the updated Terms take effect constitutes acceptance of those changes.

12. Governing Law

These Terms are governed by the laws of England and Wales, except where the mandatory consumer-protection laws of your country of residence provide greater protection.

Any dispute shall be subject to the courts of England and Wales, unless applicable law gives you the right to bring proceedings in another jurisdiction.

13. Contact Us

For questions about these Terms, please contact:

NovaHealthBot
Email: support@novahealthbot.com